Frequently Asked Questions

Evergrow delivers live potted Christmas trees, and works with local farmers to replant them after the holidays. Founded in 2009 by UBC Forestry students, we’ve served over 3,000 customers across the Lower Mainland who love our sustainable, convenient, and apartment-friendly Christmas trees.

We currently deliver to select areas in the Lower Mainland with plans to expand our offering to Victoria and Whistler for the 2022 season.

See where we deliver >

Our Trees

How tall are the trees?

Our tree sizes range from 4ft to 9ft. Heights indicated on your order will fall roughly within a one foot range. For example, a 6ft tree will be between 5ft and up to but not exceeding 6ft.

Our trees are measured from the bottom of the pot or trunk to to the very tip of the tree. Most Christmas trees have a tip (called a terminal bud or leader) that is between 6” to 12” long. We include the tip in the height measurement to ensure your tree fits in your intended space.

How do I pick the right tree height?

We want you to be happy with your tree, and the best way to do this is to make sure you know what size you would like! Below are a couple of tips for determining what size works best for you:

- Apartments: If you live in an apartment or condo, we recommend our 4-6ft live trees.

- Ceiling Height: Most buildings are built to a standard ceiling height of 7-8ft. You can measure your ceiling height on an iPhone using the Measure app. Add some extra height to the tree if you intend to decorate the tree with a topper.

- We measure to the top: To ensure the tree fits in your intended space and does not exceed the ceiling height, we measure our trees from the base of the pot/cut to the top of the tree. Please let us know in your order notes if you would like, or are able to accommodate, a slightly taller tree than ordered.

- Find a Friend: Have someone stand where you intend to put the tree. Consider how tall they are, and then how much taller or shorter you would like the tree to be :)

Why can’t I order a live tree larger than 7ft?

Potted trees larger than 7ft become far too heavy to be transported easily. Additionally, larger trees have a much lower survivability rate after being replanted. 

How long can I keep my live potted tree for?

In order to offer your tree the best chance at survival outdoors after the holiday, we recommend you keep your live tree no longer than 3 weeks.

Why are your prices so much higher than what I would find at my local tree lot?

Our price includes more than just the Christmas tree. Evergrow offers locally sourced trees, with delivery, setup, pick-up, and re-planting or recycling the tree, all included in one price. Our customers see value in the all-inclusive option, and prefer this as an alternative to doing it all themselves during the busy holiday season.

Delivery & Pickup

How much does delivery and pick-up cost?

Deliver and pickup are FREE for customers who purchased their trees through Evergrow. For customers who purchased their tree elsewhere, we offer a pickup-only service for $65.

Do you offer delivery or pick-up in my area?

Our trees are currently available in the following cities in the Lower Mainland: Vancouver, North/West Vancouver, Burnaby, Richmond, Coquitlam, New Westminster, and Port Moody.

See Delivery Areas

We plan to expand to Victoria and Whistler for the 2022 season.

Will it be messy?

Our trees are delivered in specialized covers that completely wrap the tree during transport. Our drivers wear shoe covers while indoors, and operate dollies that are also equipped with wheel covers to prevent tracking any dirt into your home.

What happens if I miss my delivery or pick-up?

We ask that you email us at support@evergrow.ca as soon as possible if you are unable to be present at the delivery location for any reason.

If you have already missed your delivery or pick-up appointment, our support team will contact you using the phone number and email you provided during checkout.

Help! I need to change or cancel my order.

Please email us at hello@evergrow.ca for any changes or cancellations of your order. We are unable to cancel orders within 48 hours of your delivery date. We will do our best to accommodate changes within this 48 hour window as our delivery schedule permits.

Cancellation requests made prior to 1 week before your delivery date will receive a full refund. Cancellations requests within 1 week of your delivery date will be subject to a cancellation fee of $59.

Replanting & Recycling

What happens to the live trees after Christmas?

Our live trees are replanted in various fields, parks, and yard across the Lower Mainland through our partnerships with local farmers and landscaping companies.

Some customers choose to keep and replant the tree themselves as a family tradition. If you'd like to keep your tree, please let us know and we will apply a special credit towards your following season's tree purchase.

What happens to the cut trees after Christmas?

Our cut trees are repurposed into consumer products (like coasters!), and recycled for use as mulch and compost in agriculture and landscaping.